Frequently Asked Questions
I've been lucky to meet a lot of other photographers through this site, and I'm grateful for the chance to share my experience through travel and photography guides. If you are looking for help, these are the most common things I am asked.
How do I access my eBook?
The moment you order an eBook, the download link is sent to your email address with the order confirmation. The link is valid for 30 days, and will download a PDF copy of the book to any device.
When will I get an order confirmation?
If you haven't received your order confirmation email and download link within a few minutes of purchase, it could be that the email has been blocked. Check your spam folder as they are often filtered into spam; if you can't find it, get in touch via my contact form or email address.
What payment system do you use?
My site uses Wix Payments to process transactions. Wix are a well-established web services provider and run a secure payment processing solution. I don't ever see credit card details or manually process payments. A purchase on the site automatically generates a download link and securely processes the payment without my intervention.
How do I get in touch with you?
There are three ways to reach me and I respond to message via my site within 48 hours.
My contact form at www.shuttersafari.com/contact. I receive all contact form messages, but if you haven't received an order confirmation email it's possible you also won't receive my reply to your message. Try including an alternative email address or contact me directly.
Directly by email: firstname.lastname@example.org. I also respond to emails within 48 hours.
Leave a comment on my contact form page, where you'll be able to check for my reply, even if an email didn't get through. This the best approach if you've been trying to reach me and haven't received a reply. I'm not ignoring you, I just can't reach you.
Can I purchase a physical copy of your guides?
I'd love to make physical guide books, and the mockups I use to display the products are exactly what I'd like to create. Unfortunately, the economics and logistics of physical books make it near impossible at my small scale.
First, you have to print in enormous volumes to create affordable books, and often have to compromise on the image quality, which is tough for a photography-driven product.
Second, each new order would require packaging and shipping and people would rightly want their books quickly. That's logistically challenging for a one-person operation, especially if I am on the road exploring for new material.
Can you create translations of your guides?
This I would also like to do, and it is in my medium terms plans. I'm still searching for translators and finding a way to present alternative versions. My current priority is several new guides in development, but I certainly plan to produce guides in Italian, German, French and Spanish at least in the future.